5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing excellent control procedures.
Safety guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it is crucial to employ a method of verification and quality control to ensure that issues connected with the deficiency of doing these tasks do not begin to happen.
In this guide we will discuss five (5) simple steps to improving your security guard service and achieving what you imagine as your perfect gate house security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb way to screen if the guard is a good match for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from this guard and it provides you a chance to ask another guard if you feel it is essential.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banks is the procedure for experiencing a seasoned guard working in the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the answer to every one of these questions and be certain they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes on preparing a guard to work in your premises.
Guard supervision is one of the more important factors of good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel their work is not important and they begin to find themselves as less of a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your premises. These tracking systems allow the security guard business to monitor the log and time the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is secure and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security while you aren’t there. During these inspections, be sure that you ask your security guards questions about their duties and responsibilities to ensure they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure the consultant is not actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your existing security guard business.